Privacy policy

Our Policy

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

the personal information we collect about you
what we do with your information, and
who your information might be shared with.

Who we are

Pulse (also ‘we’ or ‘us’) are a ‘data controller’ for the purposes of the Data Protection Act 1998, (i.e. we are responsible for, and control the processing of your personal information).

Personal information provided by you

We may collect personal information about you (such as your name, address) when you register with us. We may also collect personal information when you contact us, send us feedback, post material to our website, complete customer surveys or participate in competitions.

Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

give consent on his/her behalf to the processing of his/her personal data;
receive on his/her behalf any data protection notices; and
give consent to the transfer of his/her personal data abroad.

Monitoring and recording communications

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance and/or training.

Cookies

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic devices) when you access our website. We may use cookies on this website to:

recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
obtain information about your preferences, online movements and use of the internet;
carry out research and statistical analysis to help improve our content and to help us better understand our visitor requirements and interests;
target our marketing more effectively by providing information that is personalised to your interests; and
make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (e.g. by completing an online form).

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service.

Consent

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this website cookie policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

Third-party cookies

We may work with third party suppliers who may also set cookies on our website, for example, eg Facebook, Twitter, YouTube, Adobe Flashplayer etc. which we use to display video content). These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party. You will find additional information in the table below.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website.

For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies:

https://ico.org.uk/for-the-public/online/cookies/

How will we use the information about you?

We collect information about you so that we can:

conduct research, statistical analysis and behavioural analysis;
customise our website and its content to your particular preferences;
notify you of any changes to our website or to our services that may affect you;
carry out security vetting; and
improve our services
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Marketing

We may wish to send you information by post, email, telephone, text message (SMS) or automated call about our services, competitions and special offers which may be of interest to you.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes requesting your consent.

If you have consented to receive marketing from us, you can opt out at any time. See ‘What rights do you have?’ below for further information.

Who your information might be shared with

We may disclose your personal data to:

our agents and service providers;
law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
our business partners in accordance with the ‘Marketing’ section above.

Security

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data. However, while we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

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What rights do you have?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or all of it, please:

email, call or write to us (see ‘How can you contact us?’ below);
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information you want a copy of, including any account or reference numbers, if you have them.

We may charge a small fee (£10) for this service.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

email, call or write to us (see ‘How can you contact us?’ below);
let us have enough information to identify you (eg user name, registration details), and
let us know the information that is incorrect and what it should be replaced with.

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you with direct marketing. If you would like to do this, please:

email, call or write to us (see ‘How can you contact us?’ below);
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone).

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How to contact us

Please contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email to hello@pulsebrands.com or write to us 2nd Floor, 1-3 Langley Court, London WC2E 9JY or call us on 020 7930 0707.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

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